Frequently Asked Questions
The essentials before you fly — orders, delivery, returns and everything in between.
Quick Answers
Everything, Up Front
Can't find what you're after? Our inbox is always open and we usually reply within one working day.
Standard delivery lands in 2–4 working days across Pakistan. Orders above Rs. 2,500 ship free, and major cities get next-day express options at checkout.
If anything arrives damaged or faulty, message us within 7 days of delivery with your order number and a photo — we'll arrange a free replacement or a refund to your original payment method. See also our 7-day no-questions replacement below.
Every kite is misal-checked and flight-tested before dispatch. Should anything arrive damaged anyway, we offer a 7-day no-questions replacement.
Yes — we send Basant care packages to flyers in over 15 countries. International shipping is calculated at checkout based on your destination.
Yes. Head to our Track Order page and enter the order number from your confirmation email to see a live timeline — from packing to courier to your door.
Absolutely. Custom colours, patterns and size runs are our favourite projects — send us a message and we'll quote you within a day.
